74.7% would refer friends and family to us

1 stars Verified customer

Service on 8/19/2018.

Summary: horrible customer service (no greeting when I walked in, no checking in throughout to update me on time remaining), super slow service (took over two hours to change oil and still needed one more hour to check alignment!), and unhelpful staff (not willing to help me out in the slightest with another issue).

For my full review, go to Yelp written the same day as service.

3 stars Verified customer

After a not too pleasant beginning it worked out ok in the end. I had previously called on a Wednesday for a same day or an appointment up to Friday and was told nothing was available. I called back for the following Friday and was told that was too far out. I did not make an appointment. I called back and requested Friday again and mentioned that someone told me it was too far ahead and to ask what day would work but was told it wasn't too far in advance.

I made an appointment for 11am and when I showed up I was told the car won't be ready till after 2pm....for an oil change and complementary tire rotation since the tires were recently purchased and installed by Big O. a 3 hour wait after I made an appointment was ridiculous. After some protesting on my part and mentioning that Toyota takes no more than 1.5 hours. The Big O staff managed to get it done in 1.5 hours.

5 stars Verified customer

Did a great job on alignment for my 1997 4Runner.

5 stars Verified customer

They worked very efficiently to get me back on the road quickly after an early morning flat tire. Very respectful and helpful workers at this facility. Great job! Thank you!

5 stars Verified customer

The service people were wonderful. I had a flat and needed a new tire. What I did not like was waiting 3 1/2 hours for my car because I hit lunch break hour

5 stars Verified customer

Alden and team were a pleasure to work with

5 stars Verified customer

The staff and quality of the work were exceptional. Sanjeev and Elvis are top-notch. The work was on time and at the quoted price. I couldn't be happier with the experience.

4 stars Verified customer

Tire was patched for free and only took an hour due to the queue

5 stars Verified customer

Quite, efficient, quality!

5 stars Verified customer

work performed on time

excellent service