73.7% would refer friends and family to us

4 stars Verified customer

Very good service

5 stars Verified customer

Great service ...

friendly young men.... I wouldn't go anywhere else

5 stars Verified customer

Accepted me without an appointment.

Same-day service.

Recommended additional services.

5 stars Verified customer

good service

1 stars Verified customer

took too long even with an appointment, within the window given, did not perform the wheel alignment check and tire rotation. then to top it off, they billed me incorrectly. when questioned why, could not answer. turned out they entered the incorrect item#. no apologies either. after checking how much i paid at the dealer, which was about $15 more, i know where i will be going next time.

5 stars Verified customer

Friendly staff. Fjxed my tire immediately and I was able to get to the rest of my day with no problems.

5 stars Verified customer

Always responsive to customer. Explains needed repairs clearly and works within time frame and budget.

5 stars Verified customer

Made appointment. Service completed on time.

3 stars Verified customer

I received a good price and set an appointment and was told it would take 1.5 hours.

I dropped it off at the appointed time and had not received a call in 2.5 hours - alignment had not been checked yet.

I was told I needed work (missing part) - was told to expect a quote by the end of the day - I have not yet received it

1 stars Verified customer

Bad experience with Big-O-Tire Wheel Alignment - San Mateo, CA May 5, 2018.

Long story short.finally I got three times .

1st time After the Alignment my car is pulling to the right .

go back .

invoice said 35psi. I checked air pressure .4 tires have different psi 32,22,20,and 20psi .

It is clearly indicated on the

door side sticker the proper tire pressure should be 26 psi.

They didn’t check it before start alignment.

They do not know their job!

I asked them re work.

2nd time ok little bit better.but This is not end.

To my dismay when heading home I noticed the steering wheel is little bit crooked .I went back again for the 3rd time work.

I saved $50 on Group-On but I lost half of my week end holiday.

I Do Not recommend Big-O-Tire San Mate.CA.

They do not know their job!

Miata Owner