88.9% would refer friends and family to us

5 stars Verified customer

I have been a customer for the past 20 years. The Big O staff are very courteous and attentive. They make sure you are happy with the pricing of tires. I had a problem my air conditioning system on an older vehicle which required me to bring it back several times due to difficulty in finding a small leak. They replaced the failed compressor and when the new compressor failed, they replaced it under warranty. They continued working on finding the leak until they finally found it. I appreciate them going the extra mile to help me, especially their mechanic, Pablo and the manager, Jason. They understand how to provide great customer service!

4 stars Verified customer

No answered the phone when I called.

5 stars Verified customer

Great service

5 stars Verified customer

Thank you for your prompt service. I had an oil change and tire rotation. I was in and out in an hour and half.

5 stars Verified customer

Nice job, very helpful!

5 stars Verified customer

This place continues to exceeds my expectations. Great service and I always get the help I need and quickly. Ryan was my guy last night and saved me from dealing with a flat tire over this long holiday week. Thank you to the Big O team!

5 stars Verified customer

Earned attention right away, polite, efeccient service. No appointment was necessary!

5 stars Verified customer

Did a great job!

1 stars Verified customer

I brought my GMC Acadia in around 2:00 pm last Saturday with this service request: "full synthetic oil change tire rotation and vehicle inspection along with alignment warranty." I purposely marked the front right tire with yellow chalk, so I could verify that the tires had indeed been rotated. When I picked the vehicle up 4 hours later, I asked the rep to tell me what they had done. He read me the service print out which said that they had changed the oil/filter, rotated the tires, and checked the alignment per the warranty. When I showed him that the front right tire had in fact not been moved and clearly they had neither rotated the tires nor performed the alignment check after the rotation, he apologized and gave me credit for the oil/filter change. While I appreciate the credit, there is now a serious credibility issue. I have taken my cars to the Danville Big O for years and I am very disappointed.

5 stars Verified customer

I took my truck in for an alignment, but it turned out that i also needed new upper and lower ball joints. Ryan, who assisted me was helpful and did a good job explaining (and showing) why the recommended work was needed. They were punctual and had competitive rates.

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