I had a 10 am appointment on 1/15/2018 for tire installation (4 tires) for a Tire Rack order, plus a recommended serpentine belt replacement and it took 4 hours to complete the job. Seems quite a bit long for having an appointment.
The service was complete and prompt. I have been a customer of Big O in Danville for 8 years and the service team has always been excellent, not just with the actual work but with communication with me about the status of my car. The team is very cooperative.