I used online quote and make appointment for the first time and it worked will. They were ready for us when we arrived and took the amount of time they quoted. Great job like usual...I've been a customer of this particular Big O store for 15 years and keep coming back for the convenience, value, and good service.
I called in and was told they weren't busy and open oil changes and i could come in then. . When i got there, they didn't seem busy but my car sate for over an hour and 40 minutes before they brought it in. Next time I'll set an appointment. Lesson learned. Otherwise, nice people and good service. I'll be back again.