88.9% would refer friends and family to us

5 stars Verified customer

Great service as always including letting us know about a Groupon coupon to save is $50.

5 stars Verified customer

Switched out my tire in 15 minutes and got us back on the road. Thanks!

5 stars Verified customer

Work was completed when promised. Thank you.

1 stars Verified customer

Terrible- made an appointment for an oil change at 10am, was told car would be ready at 11:30am- went back to get car at 11:45 and it hadn't even been started! They said to bring it back at 2pm and they do it right away and it took another 1.5 hours.

When I finally got the car back the tire pressure light went off as soon as I left the shop. AWFUL experience.

4 stars Verified customer

The folks that work there are great!

3 stars Verified customer

After many years of great service at the Danville Big O, this time was not so great. First they had promised a Monday AM ready time (one flat tire replaced) but nobody told us that the tire wouldn't even arrive until early afternoon. It was all finally ready at 6:30PM!!!

Secondly, the car was sitting in the lot with all the windows down and the interior was COVERED in dust.

5 stars Verified customer

I have been a customer for the past 20 years. The Big O staff are very courteous and attentive. They make sure you are happy with the pricing of tires. I had a problem my air conditioning system on an older vehicle which required me to bring it back several times due to difficulty in finding a small leak. They replaced the failed compressor and when the new compressor failed, they replaced it under warranty. They continued working on finding the leak until they finally found it. I appreciate them going the extra mile to help me, especially their mechanic, Pablo and the manager, Jason. They understand how to provide great customer service!

4 stars Verified customer

No answered the phone when I called.

5 stars Verified customer

Great service

5 stars Verified customer

Thank you for your prompt service. I had an oil change and tire rotation. I was in and out in an hour and half.

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