85.7% would refer friends and family to us

3 stars Verified customer

Counter help was extremely busy-phone calls, several people waiting in line. I think an extra counter person would have expedited all waiting. Seemed to be over booked. Hour-hour and half scheduled oil change took 2 1/2 hours. Staff very courteous.

5 stars Verified customer

John and his team provided excellent caring service going above and beyond to get our car in good running and safe driving condition. John showed so much kindness and integrity as always and this is why we now have all 3 cars serviced at Big O tire in Folsom. Thanks to John and his team!

5 stars Verified customer

Staff was very helpful and explained all the work to be done very well. They went out of there way to try and reduce the overall cost of the work. Was very impressed and will be back with any future service needs.

5 stars Verified customer

Always great service!

5 stars Verified customer

We used a coupon, but the service was no less professional! Always friendly, and always professional, this Big O is excellent!

5 stars Verified customer

John and Taylor are great to work with. Been coming to Big O since they opened and will continue to use them.

5 stars Verified customer

The people at Big O ALWAYS give us the best service. They are friendly and prompt to attend us. They are up front and honest about the cost and the time needed to do repairs. And, best of all, they never do unnecessary work. Each time we have gone, they have given us good options to hold off or to avoid altogether unnecessary repairs while still fixing the problem. Big O is the auto shop we TRUST! Thank you, Big O!

5 stars Verified customer

excellent

3 stars Verified customer

Did tire rotation and replaced timing belt on time. No issues. Was somewhat confused by rear brake description as being “ceased up”, but late received an adequate clarification.

5 stars Verified customer

Great customer service, prodessional and courteous. Only thing was they broke my center cap when being replaced and did not offer to replace.