My initial customer service experience with the young man Jeremy was great. He was helpful and polite throughout the entire time. However, if I had to base my experience on the check out with Gerald, I would not return or recommend this shop. He was so rude to the point when I asked him where my car was he responded, " I don't know where they put it, and it's dark outside!" REALLY!!! He sarcastically expressed that the reason he gave me copies of my paperwork was so there would be no problem with me later. All I did was walk over to his counter when he asked me could he help me; had I known that helping me was a bother for him I would have continued waiting for Jeremy. The entire experience with Gerald from start to finish was odd because he challenged me about whether or not I had received a call that my car was ready (I was called by 2 people, one being Jeremy). I will consider returning to this shop for service, but I do not want any assistance from Gerald.