85.7% would refer friends and family to us

3 stars Verified customer

Good service I would come back

1 stars Verified customer

The analysis on our 2011 Subaru Outback was excellent. I came to Big O with flat tire after my wife had a wreck. Big O technicians quickly identified more than five other situations that made car a failure to drive. Big O techs fixed all issues and we are down the road. Thank You Very much.

5 stars Verified customer

Well done work. Honest. Thank you.

5 stars Verified customer

Had a unpleasant issue with hitting a curb and didn't get towed in until late morning. I was lucky that my favorite service rep Gerald was working this day. He took care of everything and I had my favorite old car back by the end of day. Even if his customer line is long, I highly recommend that customers wait for his personalized care!

3 stars Verified customer

My initial customer service experience with the young man Jeremy was great. He was helpful and polite throughout the entire time. However, if I had to base my experience on the check out with Gerald, I would not return or recommend this shop. He was so rude to the point when I asked him where my car was he responded, " I don't know where they put it, and it's dark outside!" REALLY!!! He sarcastically expressed that the reason he gave me copies of my paperwork was so there would be no problem with me later. All I did was walk over to his counter when he asked me could he help me; had I known that helping me was a bother for him I would have continued waiting for Jeremy. The entire experience with Gerald from start to finish was odd because he challenged me about whether or not I had received a call that my car was ready (I was called by 2 people, one being Jeremy). I will consider returning to this shop for service, but I do not want any assistance from Gerald.

5 stars Verified customer

Good Customer Service

5 stars Verified customer

Lila is GREAT. Very professional and provided exceptional customer service. Her attitude is welcoming and she goes the extra mile to make sure you fully understand the recommended service after the inspection. She's a great asset to the Pinole location.

5 stars Verified customer

The staff was helpful and thorough

3 stars Verified customer

Gearld was very good. Wait was unacceptable. And returning my car with a tire with a nail in the tread without giving me an opportunity for repair was unacceptable.

5 stars Verified customer

Jeremy was super helpful. He took care all of my car's needs immediately this Saturday. Been with Big-O tires for many years at this location, and the service he gave was exceptional. Go "Jeremy."

Thank you!.

Also in Pinole

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Axelrode Orthodontics

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96% would refer friends and family to us

Dental

Albert M. Tsang DDS

5 stars 343 reviews

For all those broken teeth people out there - this is the dentist you have been looking for. I have two broken teeth right in the front from flying off a moped years ago. For those of us with broken teeth right in the front it's always a problem with getting the repair to look natural, to not look like some foreign material was just stuck to your teeth, to get the color right so it's not so obvious. I have had decent repairs and terrible repairs, but finally my teeth look so good and so pretty I can't even believe it. They are shaped perfectly, the bonded material is blended in so well it is difficult to tell, the color is matched great. I rarely ever got compliments on my teeth because they always looked a little off or a different color, but I have gotten so many compliments on my teeth since Dr Tsang fixed them. It's incredible how many people randomly tell me what beautiful teeth I have, ME. It's like a dream. This dentist is so smart and skilled, really knows the techniques and materials and explains things well. I could not be happier.
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