Line was extremely long at 8:15am. One of the workers was trying to convince a woman to purchase more tires then she needed and add more then she needed. She went OFF. My experience was okay. Came to get my car 3 hours later and wasn't even acknowledge when I came in. I was the only person in line. Standed for about 8 minutes. Will never come to the Pinole, CA Big O Tires again. Warning ladies, bring your significant other or be prepared to stand your ground on what you need. Good luck.