I arrived before 7:30am the posted opening time for this store as recommended by the sales person who called me confirming my online appointment time. I explained I would be in a hurry as I needed to take my grandson to a Doctors appointment at 9:45am. He said it won't take more than an hour to install 4 new Big O brand tires. I was the first customer to the desk and had the first service order written. So far so good.
As I waited in the customer area, I saw that my truck was not even in a service bay at 8:25am. At 8:30 it was finally brought in, so there went the "in about an hour".
At 9:20 it looked to be finished I went to the counter so I could pay for the new tires just to get a jump on leaving when they pulled my truck out. Nope can't pay until the service tech brings in the paper work WHAT??
At 9;25 I was granted permission to pay, almost a full 2 hours to get 4 tires installed!! I called the Doctors office and thank goodness they were able to move my grandsons appointment to10:15. I will never purchase anything from this Big O store again. I will drive to the next closest one. I have Big O tires on all of my cars and trucks. I might even stop purchasing Big O brand tires because of this poor customer service.
Bottom line if your in a hurry don't like to wait around a tire store for hours even with an appointment go some place else, at least at Walmart or Costco you can shop instead of sitting like a bump on a log for 2 hours.