73.9% would refer friends and family to us

5 stars Verified customer

Service was incredibly friendly and courteous.

5 stars Verified customer

They were great! The associates were courteous and professional. They accommodated my extra requests and did my alignment with no fuss or hassle. My car was also done earlier than expected!

4 stars Verified customer

Convenient and accommodating

5 stars Verified customer

Great service

5 stars Verified customer

Excellent service. Took great care of me.

5 stars Verified customer

Very nice staff work was done efficiently happy with the service

5 stars Verified customer

This was my first experience there, it was very professional, clean,great customer service ,and experience techs. The took the time to answer my questions and explained everything. Thank you.

4 stars Verified customer

I have always found the service at Big O to be a cut above others. This time it wasn't that great. Big O fixed a couple of wounded tires but had to order one for the next day. The vehicle was promised at 12 noon and Big O was to call first. We called at 3:30 and was told the car was ready...it wasn't. We hung around for more than an hour until it was really ready. The tires Big O repaired are still holding air and the new tire looks fine.

5 stars Verified customer

Awesome customer service from Jeremy

1 stars Verified customer

DO NOT LET ANY BIG O TIRE STORE WORK ON YOUR CAR!!!

If you buy tires from them insist on seeing they dot date code! The last set of tires I just had replaced, were Michelin tires that were already one year old when purchased them from the big o in Dublin CA. So they wore out 25% sooner than they should have!

If that wasn't bad enough, I had them replace tie rod end that needed to be replaced because I trusted them. They just told me the same tie rod needs to be replaced again!!! Then they said their warranty would not cover the inferior workmanship and inferior parts they used! Their excuse was road conditions! The other tie rod assembly is the original equipment and over 15 years old! Their work lasted less than 3 years! I hit pot holes on the OEM side and never had a problem, I have not hit anything since the repair, I only commute less than a mile to work and I am the only person who drives it!

Now they want to SELL me another repair job, and said they would give me a break on the cost!

The bid was over twice the cost of the previous repair! They are not trustworthy, they do not do good work.

They make excuses, they have shady business practices and should never be trusted!

Remember if you buy tires demand to see the date code required by the Department of Transportation!

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