On October 22, 2014 I stopped in hopping for a quick oil change and the tires rotated and balanced. When I checked in I specifically asked them to check the front breaks because the truck had 40,000 miles on the original breaks. When the truck was done I asked about the brakes I was told “They look good and will be checked at the next service.” When I went out to my truck there was oil from the tech’s had on the door, inside and out and on the steering wheel. I went back in voiced my dissatisfaction with the salutation, it was cleaned up and I went on my way.
I use my truck to commute to and from work, 15 miles a day. I noticed the ride seemed a bit bumpy but I really didn't give it much thought. A couple of weeks later I noticed there were no weights on the left rear wheel. With the holidays and busy at work I wasn't able to stop by to get it checked.
On my way home from work December 20, 2014, only after driving just over 300 miles since the truck was serviced I hear a grinding noise from the front wheels!!! I stopped at a shop I used before and trusted to get checked out. Not only were my breaks NOT FINE, the rotors were scored and needed to be replaced and all four tires were out of balance.
I've lost my faith with Big-O stores. I have used them for many years. This is franchise store and it is only as good as the ownership. This was my first visit to this store and my LAST TO BIG-O.