91.4% would refer friends and family to us

5 stars Verified customer

Great experience! We had new tires, rims, better brake pads, brighter head lights and firmer coils installed and Darren thoroughly explained all of the services they would be providing. He kept us updated throughout the day and delivered our car w/ all the components installed perfectly. The entire staff was very professional and knowledgeable - we'll definitely be going back!

5 stars Verified customer

Everything worked out well and the repair was timely.

5 stars Verified customer

Never have a problem with these guys:-) Took care of me as usual

5 stars Verified customer

Thank you so much for the great service. Just to let you know, my name is Lindajean not Linda Gene

5 stars Verified customer

Thank you so much for the great service. Just to let you know, my name is Lindajean not Linda Gene

5 stars Verified customer

The service was very prompt, and the show room/waiting room was great.

5 stars Verified customer

My visit/purchase at Big-O was as I expected; simple and easy.

2 stars Verified customer

I went there yesterday to get 2 new tires and an oil change. Terrance was really sweet, however, i feel like I was taken advantage of, well they tried to anyway. I was told that when taking my tire off they broke the lug nut. So they told me it would be about $90 to fix, but he could give me a "deal" on the labor. When I went there the lug nut was not broken, they broke it and then expected me to not only buy the part but pay $60, oh wait the "favor" for me, $30 for labor to fix what they broke. You guys are called Big O TIRES...TIRES are what you do, how do your mechanics not know how to take off a lug nut without demolishing it? They gave me the broken piece and it is pretty thick metal, not like it can just snap. Furthermore, if your mechanics break something why is the customer expected to buy a replacement part and then pay addition labor charge to fix their mistake!! I feel like the staff knew I didn't know about cars, when asked my tire size I didn't know. Therefore they could take advantage of me. I did not get the lug nut fixed there, I couldn't trust them any more. Now I have paid over $250 to still drive my 3 little children in an unsafe Mini-van. Needless to say I will NOT be back and I will NOT refer my friends or family to you to be taken advantage of!

4 stars Verified customer

Very goo experience . Terrence was very polite professional, and very helpful.

4 stars Verified customer

quick efficient confident, I now feel safe in my car