I went there yesterday to get 2 new tires and an oil change. Terrance was really sweet, however, i feel like I was taken advantage of, well they tried to anyway. I was told that when taking my tire off they broke the lug nut. So they told me it would be about $90 to fix, but he could give me a "deal" on the labor. When I went there the lug nut was not broken, they broke it and then expected me to not only buy the part but pay $60, oh wait the "favor" for me, $30 for labor to fix what they broke. You guys are called Big O TIRES...TIRES are what you do, how do your mechanics not know how to take off a lug nut without demolishing it? They gave me the broken piece and it is pretty thick metal, not like it can just snap. Furthermore, if your mechanics break something why is the customer expected to buy a replacement part and then pay addition labor charge to fix their mistake!! I feel like the staff knew I didn't know about cars, when asked my tire size I didn't know. Therefore they could take advantage of me. I did not get the lug nut fixed there, I couldn't trust them any more. Now I have paid over $250 to still drive my 3 little children in an unsafe Mini-van. Needless to say I will NOT be back and I will NOT refer my friends or family to you to be taken advantage of!