When it comes to having a car or truck serviced, most drivers have more questions than answers. Questions like "What is rotor resurfacing... and how much will it cost?" And "What on earth is that clunking sound?!" For many years, Big O(R) Tires customers have trusted us to offer straight answers and top-notch services. Big O(R) Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business. Not sure when your vehicle's due for routine maintenance services? Drop by, and we'll look it up for you!
My visit to Big O Tires was a great experience. I was told and shown the problems with my car and given great advice as to the repair. Jerry was very helpful and seemed knowledge about the cars front end. I thank them all for all their hard work.
Never go there!!! I told the gentleman that before they did anything to be sure the oil filter comes off first. (I was getting a standard oil change but had tried to do it at home and the filter was bent). He told me ok. He called me and said the car was almost done and offered me an addition 200$ of recommended work. I politely said not right now but I'll take it into consideration. When I got back he immediately came out and told me that he wasn't able to get the filter off but that I still had to pay for the oil change because he put in new oil. (Even though it had new oil from the oil change I did when I realized the filter wouldn't come off). He gave me a 3 dollar discount and offered me no other solution. I took it to Pep boys on 75th Ave and Peoria and they got it off and gave me a FREE oil change!!!! I won't ever go back to Big O Tires!!!
Customer service is the major part of feeling a customer happy, the manager was the worst one, numerous lies and no professionalism, will not go back to this store and will tell all family and friends not to go