I will never bring my dogs back again, you gave one of my dogs a cleaning that I never authorized. I brought her in to get a tooth fixed. You never asked my permission to do a nail trim, x-rays, flu shot or teeth cleaning on my 2nd dog, you just did it. Your people called me with a quote of 400.00 for teeth cleaning and shots for one dog now I come out of your office with a 1500.00 bill. What a bad business practice, my dogs are worse off now that you treated them. If you really cared about the animals you would make sure you did not charge so much that the owners could still afford to feed them.
Thanks for taking the time to write us a review. We're sorry your experience with us was not what you expected. Dr. Norby explained what needed to be done for Mojo and Bonnie, both healthcare plans were gone over with your husband in detail; he agreed with the plans and signed both of them. That was exactly what was done for your two dogs.
I completely agree that it's critical that pet owners understand what's wrong with their pet so they can make informed choices.
Dr. Norby and our team members try very hard to clearly explain what's going on and what needs or doesn't need to be done. It is difficult when Pet Parents are not on the same page.
Dorothy's conversation with you was in no way any indication that we would consider a refund of services. I wish my cardiologist would give me a refund.
Veterinary healthcare is expensive without pet insurance and rightfully concerned pet owners sometimes assume that it must mean the veterinarian and staff members are rolling in the money or that they are being ripped off. This is a long way from the truth and there are a lot of factors that influence the bill you pay at the end of your visit.
I really appreciate you giving us a try, I really do. But I believe that every pet owner deserves a veterinarian that they like and trust. Given that there are a LOT of veterinarians in the area, why not give one of them a try?
We hope you find a vet you like and trust. Best wishes for the future.