1751 East Exchange Street
Crete, IL 60417-8012

Mon: 8:00AM - 6:00PM

Tue: 7:30AM - 6:00PM

Wed: 8:00AM - 1:00PM

Thu: 7:30AM - 7:00PM

Fri: 8:00AM - 6:00PM

Sat: 8:00AM - 1:00PM

Sun: Closed

96.2% would refer friends and family to us

5 stars Customer since 2012

it was a bit longer than expected but no one is at fault. waiting on results of blood work. but efficent and pleasant as always.

Plum Creek Regional Animal Medical Center (Pet Vet Partners) replied:

Thanks. Someday CBC Blood Machines will be faster. Hi Henry. Have a great summer.

4 stars Customer since 2017

Good!.... Thank you!!

Plum Creek Regional Animal Medical Center (Pet Vet Partners) replied:

Thanks! Hi Keisha have a great summer.

5 stars Customer since 2014

My last visit was awesome as usual. The staff is always very welcoming and takes great care of my dog each visit. I highly recommend!

Plum Creek Regional Animal Medical Center (Pet Vet Partners) replied:

Thanks for the review. Cali is a great dog. Have a super summer.

3 stars Customer since 2014

I needed something for my dogs allergies and they would not give me a prescription without an appointment. I was in with my dog 5 months ago and I was upset that I had to pay for another office visit when I knew what the issue was. When I asked about it they said it's a state law to see my dog within 6 months. Well it was not 6 months yet and I still had to pay the fees. This is very disappointing to me.

Plum Creek Regional Animal Medical Center (Pet Vet Partners) replied:

Thanks for taking the time to write us a review. We are sorry for the confusion. While a veterinary client patient relationship is required in Indiana to prescribe medications, how often is up to the veterinarian depending on what is in the best interests of the patient. Cosmo is quite elderly and the visit in March was not for allergies. Even though Cosmo was in just less than 6 months ago, in human years he is in his 90s. A lot can happen in those few months. A hands-on physical examination is incredibly valuable to your pet and can't be replaced by a phone conversation.

A VCPR (veterinarian-client-patient relationship is the basis for interaction among veterinarians, their clients, and their patients and is critical to the health of your animal) is established only when your veterinarian examines your animal in person, and is maintained by regular veterinary visits as needed to monitor your animal's health. If a VCPR is established but your veterinarian does not regularly see your pet afterward, the VCPR is no longer valid and it would be illegal and unethical for your veterinarian to dispense or prescribe medications or recommend treatment without recently examining your pet.

Best wishes to you and Cosmo.

5 stars Customer since 1999

We were very pleased with our visit.

Plum Creek Regional Animal Medical Center (Pet Vet Partners) replied:

Thanks! Hi Charlie and Chloe. See you soon.

5 stars Customer since 2011

The staff is always helpful and friendly.

Plum Creek Regional Animal Medical Center (Pet Vet Partners) replied:

Thanks. Hi Peanut. Have a great summer.

1 stars Customer since 2017

I will never bring my dogs back again, you gave one of my dogs a cleaning that I never authorized. I brought her in to get a tooth fixed. You never asked my permission to do a nail trim, x-rays, flu shot or teeth cleaning on my 2nd dog, you just did it. Your people called me with a quote of 400.00 for teeth cleaning and shots for one dog now I come out of your office with a 1500.00 bill. What a bad business practice, my dogs are worse off now that you treated them. If you really cared about the animals you would make sure you did not charge so much that the owners could still afford to feed them.

Plum Creek Regional Animal Medical Center (Pet Vet Partners) replied:

Thanks for taking the time to write us a review. We're sorry your experience with us was not what you expected. Dr. Norby explained what needed to be done for Mojo and Bonnie, both healthcare plans were gone over with your husband in detail; he agreed with the plans and signed both of them. That was exactly what was done for your two dogs.

I completely agree that it's critical that pet owners understand what's wrong with their pet so they can make informed choices.

Dr. Norby and our team members try very hard to clearly explain what's going on and what needs or doesn't need to be done. It is difficult when Pet Parents are not on the same page.

Dorothy's conversation with you was in no way any indication that we would consider a refund of services. I wish my cardiologist would give me a refund.

Veterinary healthcare is expensive without pet insurance and rightfully concerned pet owners sometimes assume that it must mean the veterinarian and staff members are rolling in the money or that they are being ripped off. This is a long way from the truth and there are a lot of factors that influence the bill you pay at the end of your visit.

I really appreciate you giving us a try, I really do. But I believe that every pet owner deserves a veterinarian that they like and trust. Given that there are a LOT of veterinarians in the area, why not give one of them a try?

We hope you find a vet you like and trust. Best wishes for the future.

5 stars Customer since 2017

only had to wait 20 minutes and great prices

Plum Creek Regional Animal Medical Center (Pet Vet Partners) replied:

Thanks for the review. PetVet can be a quick and affordable option to your Pet Family's care.

1 stars Customer since 2011

I will never go there again! We came in due to my dog has a hard time breathing and pusin eyes. No anti biotocs given not even for his eyes! The dr that we saw keep going on and on and on to technical meaning super wordy took 211 dollars from me and we found out he had no heart worms. Nice but still nothing for eyes. Well we went to Hobart totally different experience dr was awesome! Even gave us antibiotics!

Plum Creek Regional Animal Medical Center (Pet Vet Partners) replied:

Thanks for taking the time to write us a review. We see you were asked to bring Dizzie to the main clinic, Plum Creek. We checked Dizzie's record and super wordy was to try and present to you the necessary information to get Dizzie the care Dr. Norby felt a 10 year old would need with labored breathing. We see a lot of DECLINE in Dizzie's record. We don't push we present and at PetVet we can not do the tests necessary for Dizzie's eyes or breathing. PetVet is a quick out patient clinic for basic needs. I really appreciate you giving us a try, I really do. But I believe that every pet owner deserves a veterinarian that they like and trust. I'm sorry after 5 years we have not been able to develop that with you. Get well Dizzie. Best wishes.

5 stars Customer since 2017

everyone was great and treated Daisy very nice.

Plum Creek Regional Animal Medical Center (Pet Vet Partners) replied:

Thanks. Welcome to our Pet Family Daisy! Have a great summer.

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