1206 E Oakland Avenue
Lansing, MI 48906

Mon - Thu: 7:30AM - 5:30PM

Fri: 7:30AM - 6:00PM

Sat - Sun: By appointment only

94.7% would refer friends and family to us

5 stars Customer since 2011

friendly knowledgeable kepy me updated on what was going on with my car got me back on the road in no time. thank you for such excellent service I will be back

5 stars Customer since 2013

Always helpful and friendly.

5 stars Customer since 2012

They provided me with great service. I have been taking my vehicle to bill and Charlie's for two years. Found them to honest in their work and price. Never had to take my truck back in. Recommend them highly.

5 stars Customer since 2010

As always, Bill and Charlie's gave me great service! My favorite part is the ride to and from work with James. He always brings a smile to my face. What a great guy!

5 stars Customer since 2012

Quick and courteous service. Fair price. Excellent mechanics

2 stars Customer since 2013

I was disappointed with my last visit as I was told that it was imperative for me to change my front brakes immediately. As a graduate student with a low budget, I sought a second opinion in which I was told my brakes were fine, but rather I needed to have another component replaced. Further, the second service center told me that my tires had been overinflated and thus, the tires were wearing improperly. As I have, generally, only taken my car to your service center to be serviced in the two years I have been in Lansing, I was disappointed to hear that this was the case.

5 stars Customer since 2015

I could hear some faint road noise in my 2007 Ford Edge, and after reading the Google reviews for Bill and Charlie's, decided to give them a try. I requested an appointment through their website, and was contacted within an hour. The next morning I dropped off my car with them (they offered to give me a ride, but I already had one arranged). After they took a look at it, Gerard called me in the afternoon and mentioned the road noise was coming from a bad wheel bearing (which is what I suspected, based on some information I had read in a Ford Edge forum), and he also mentioned the tires were in bad shape and recommended that I replace them. I wasn't expecting to replace the tires, so that caught me by surprise, but I trusted their assessment and went with Gerard's recommendation of 4 new Cooper Discoverer SRX tires (with a $70 mail-in rebate, that they said they would mail in for me). I had also requested an oil change. Gerard said they would do their best to get everything done that day, and about an hour before they closed, they called to let me know the car was ready (they again offered a ride, but I didn't need it). I got to their shop shortly before they closed and was really happy when I took it for a spin. I was actually thinking about taking it out on the expressway before going home, just because it was like driving a new car!

4 stars Customer since 2014

Notified of part shipment rec'd

Took vehicle to Bill&Charlies. Repair completed same afternoon(and on a Fri. afternoon).

Car ready for weekend travel.

Exceptional service rec'd

5 stars Customer since 2010

Just like the old days. A repair shop where they know you by name when you call or come in. It feels so good to be able to trust your mechanic. I sure do trust Bill and Charlie's, Lansing's BEST repair shop.

5 stars Customer since 2010

I missed my packet of popcorn on the seat. But I'll still come back.