I could hear some faint road noise in my 2007 Ford Edge, and after reading the Google reviews for Bill and Charlie's, decided to give them a try. I requested an appointment through their website, and was contacted within an hour. The next morning I dropped off my car with them (they offered to give me a ride, but I already had one arranged). After they took a look at it, Gerard called me in the afternoon and mentioned the road noise was coming from a bad wheel bearing (which is what I suspected, based on some information I had read in a Ford Edge forum), and he also mentioned the tires were in bad shape and recommended that I replace them. I wasn't expecting to replace the tires, so that caught me by surprise, but I trusted their assessment and went with Gerard's recommendation of 4 new Cooper Discoverer SRX tires (with a $70 mail-in rebate, that they said they would mail in for me). I had also requested an oil change. Gerard said they would do their best to get everything done that day, and about an hour before they closed, they called to let me know the car was ready (they again offered a ride, but I didn't need it). I got to their shop shortly before they closed and was really happy when I took it for a spin. I was actually thinking about taking it out on the expressway before going home, just because it was like driving a new car!