My treatment is always personal and professional. Bill is a great guy and makes me feel at home, and Terri tries her best to meet and greet everyone, give us great service, and make us all feel like we're important. Everything is always on the up-and-up and the issues are explained thoroughly; I can trust what I am told. That's not easy for me as I do a lot of my own work on cars and have been through a lot of repair shops that pretend to do a good job, and fail. That's why through the years, I have felt the only way to do it right is to do it myself...so when my cars are entrusted to Bills, the knowledge that the job is being done right gives me peace of mind.