14485 Phillips Highway
Jacksonville, FL 32256

Mon - Fri: 7:00AM - 6:00PM

Sat: 8:00AM - 2:00PM

Sun: Closed

96.2% would refer friends and family to us

2 stars Verified customer

I came to pick up medicine and the front staff are less than welcoming. First impressions are important and if I have an animal with me they should be the most important one there. So maybe some customer service workshops.

Birch Island Veterinary Center replied:

We are sorry your first impression was not a great one!! One of the reasons we always tell folks that a medication will be ready the next day is for this very reason. Our technicians fill every preion and have it double checked by a colleague to make sure it is done correctly. For that matter if a preion is called in we really do need a bit of time. We are so sorry yours was not ready, but we take these comments seriously and have tracked yours and your transaction down. We also have our technicians call you and contact you personally when the preioni is filled so that you do not have to come and wait and be rushed. It makes it hard on both the receptionist and you. Hope this helps so that you do not have to come and wait again. Dr. Dee

5 stars Verified customer

Went for grooming. Pups came out well groomed and ready for a nap. It was our first time at Birch Island, The pups were checked out before grooming, got a call from Dr. letting me know her findings. Will definitely return.

5 stars Customer since 2020

Dropped off for tooth cleaning and extraction. Staff polite and kind reassuring me of tenderness toward my pet. Job well done. Thanks for taking care of my little guy so well.

Birch Island Veterinary Center replied:

Donna, thank you so much!!! We treat every patient like they are our own and we appreciate that you felt confident to entrust us with your baby's care! dr .Dee

5 stars Customer since 2019

Always have a positive experience with Dr. Dee and her team of Vet Techs. Our 8 month old Doberman has received excellent care during each visit.

We have also used the boarding and daycare facility and felt confident and comfortable with her care and supervision.

Birch Island Veterinary Center replied:

Pam we are so glad you brought your new baby to us! We love her and you guys! Welcome and thanks for the great review! Dr. Dee

2 stars Verified customer

Our dog only stayed there one night, so it is hard to give much feedback. But what was concerning to me is that they did not let my dog play with other dogs since she is not spayed yet, she is only five months. I know that the other boarding places I called said it was not a problem and she would have play time with other puppies or go out with other female dogs her size. Anyways my dog came home a little depressed after we picked her up, she would not eat or play much, but I think if they let her interact with other dogs she would have had fun instead of being scared the whole time.

Birch Island Veterinary Center replied:

Sorry your experience was not what you wanted it to be. To be clear unspayed young pups are allowed to play with other dogs, so your dog was not alone. We have several different play groups from larger high energy to younger puppies that we do not want to get trampled. Puppies under 6 months have their own play group, and that would have been the group your puppy played in. So I can promise you that happened. Many dogs, including my own who play here come home quite pooped out because they have been playing and swimming hard, and that may be quite honestly what you were seeing. I am sad that you left this anonymous as I would have loved to have the opportunity as the owner and senior doctor here to discuss all of this with you. I strongly encourage you to reach out to me, Dr. Greer at 7176840

5 stars Customer since 2019

I just moved to the area from CT and was looking to establish a relationship with a veterinarian for my little dog Gracie. I found the facility to be very clean as I was given a nice tour of the facility by the veterinarian herself. She was very friendly but professional as she explained each room. She then examined Gracie with care. I brought my dog in because of an ear issue. After examination , Gracie was found to have double ear infections. I was given medications for her with in depth explanation as to why she chose these meds, which I appreciated since I am an RN with high expectations. Staff were also friendly. A very good experience!

Birch Island Veterinary Center replied:

Janet- Thanks sooooo much for the great and in depth review. We truly love what we do and we think dr. gavron is pretty awesome as well. (Just don't tell her, it makes her head swell...:)) Thanks for Joining our fur family and we are so glad Gracie is on the way to feeling better. Dr. Dee

5 stars Customer since 2018

Our visit was really good. Dr was able to prescribe meds to help our little dog feel better.

Birch Island Veterinary Center replied:

Michael, thanks so much for the great review, and we are so glad we could help out. If you need anything just let me know. dr. Dee

5 stars Customer since 2019

Staff was very caring and conscientious

Birch Island Veterinary Center replied:

Thanks for the wonderful words! We truly do love and care about what we do, and we hope it shows! Dr. Dee

5 stars Customer since 2019

Grooming was great. My dog did not seem to be stressed.

Birch Island Veterinary Center replied:

Linda, thanks for the great review! We really work hard to make it a much more relaxed comfortable experience for both you and your pet.! Dr .Dee

5 stars Customer since 2019

As soon as I walked in the door, I felt extremely welcomed and at home. Everyone was so friendly to me and my puppy. Looking forward to coming here!!

Birch Island Veterinary Center replied:

Rachel!!! Welcome to the family! We are a little crazy but we love what we do! Thanks for the great review! Dr Dee

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