98.3% would refer friends and family to us

5 stars Customer since 2018

This was an emergency visit for us at eleven at night. The staff couldn not have been nicer. They did not make us feel like we were inconveniencing them in any way. This was not our regular vet, but we would highly recommend this clinic.

5 stars Customer since 1999

Excellent care, as always. Stella loves her vet team.

4 stars Customer since 2011

My dog so loves the staff!! They always greet and welcome him as if he was their very own. We feel the staff treats us more like a family than just a business.

When our first dog had so many health issues, they did a superior job in finding different care options to help our Pomeranian live a longer and more comfortable life. Because of that care and expertise, those final years became very precious to us, and when the time came to say good-bye they went out of their way to help comfort us. Great staff!!

5 stars Customer since 2015

I am not sure if my review helps. The whole staff is incredible and I would have to lose my mind or move to take V anywhere else.

5 stars Customer since 2018

Everyone that worked with us was incredibly pleasant. You could easily tell how genuinely they care about all animals. Great experience and we will be bringing all of our animals there.

5 stars Customer since 2018

Friendly Staff and convenient facility. My boxer had a slow healing injury. The staff made a slight change in the treatment and the injury healed very quickly.

5 stars Customer since 2018

Staff was friendly, knowledgeable and answered all my questions.

5 stars Customer since 2018

We had to bring our cat in for dental surgery and the staff was so welcoming and wonderful from the moment we checked her in until the moment we picked her up. I received a phone call during the surgery and after, which I really appreciated as it helped calm my nerves. Dr. Kubik was fantastic and called as soon as the surgery was done to update me about everything, and helped my cat have a better quality of life. Katy was excellent and made the check in and check out process as stress free as possible, and Amanda was an excellent technician. I also appreciate that they offer CareCredit so I can get my pets the care they deserve without completely emptying my account. I feel very confident in choosing Bismarck Animal Clinic & Hospital and trust them completely with my pets, both present and future.

2 stars Customer since 2011

I came into the clinic with my pet as an "urgent care visit" during normal business hours. I was given an estimate of $440 and told that this is was a "worst-case scenario" estimate and she stated that some charges would be less or dropped if sutures were not needed, procedure went smooth, etc. I received a call from the vet approx. 3 hours later stating everything went well and that I could come get my pet. I showed up, 4 hours after the initial drop-off, and my bill was only $20 less than the "worst-case scenario" estimate. I was charged $98 for an urgent care visit (this covers NOTHING, just my fee for walking in the door); my suture fee was changed to a extraction fee, not dropped like I was initially told; I had a hospitalization fee and a nursing fee- note that my pet came into the clinic in a personal kennel, and was there less than 5 hours; I also had numerous other charges. I asked about the charges and why I was initially told the estimate was a "worst case scenario" fee when really it was just shy of my actual bill for a rather straightforward procedure. She compared my pets charges to that of my child getting a procedure in a hospital (which is like comparing apples to oranges in my opinion). I stated that I felt like I was duped into this large bill and the lady said she will have the vet call me the next day. The next morning I got a call from the vet verifying all the charges and even stated that they also gave my pet an IV antibiotic as well since they were still below my estimated "worse case scenario" cost. I received an apology for "my" misunderstanding and was asked to pay my bill.

5 stars Verified customer

I love the staff! You can really tell that they take the time to get to know you and your dog.

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