Reviews

Black Forest Industries

5 stars Verified customer

First impression/experience was very good with staff and technicians. My problem was small and my car is older but the staff made me feel my needs were very important to them. They also kept it to just what was needed and made excellent recommendations for the near future. I'm willing to pay more for the kind of service Black Forest Industries provide and yet their prices are excellent to. I'm looking forward to my next appointment which will be soon.

Jason. Cary, NC

5 stars Verified customer

Great service and great pricing. Honest people and very helpful!

5 stars Verified customer

Awesome service at a great price. Terry was so helpful and honest.

4 stars Verified customer

Very thorough. Up front and honest with the work that needed to be done to my brakes on my BMW 335. Did not rush things to get the job done. Great place to hang out if you like tuning cars.

1 stars Verified customer

I've tried, over the years, to give BFI my business. Long story short, it's worth the drive to Charlotte to give any number of VAG shops your business (DAP, Eurowise, etc.).

5 stars Verified customer

Great knowledge and great customer service.

4 stars Verified customer

The guys at BFI are good at what they do. They're not overly friendly, but their customer service is good. I trust them to do all my aftermarket work.

1 stars Verified customer

My brief experience was that they have horrible customer service. I went there to try them out by getting an oil change and it seemed like me coming in was an inconvenience to the guy at the front desk. He acted like I shouldn't be asking any questions and he certainly did ask me anything in order to find out what my concerns were.

2 stars Verified customer

Quality of work seems fine, and people were friendly. But expectation setting and management of the work was terrible. When I made the appointment, I specifically described the primary thing I was bringing the car in for, and the parts required (TSI timing cover, chain tensioner). I asked explicitly via email if this work could be done in a single day, and was told yes, as long as I brought the car in first thing in the morning. I did.

Tech confirmed upon inspection that the car needed the timing cover... and did not have one ready. And could not get part same day. Next day, once cover was off, tech confirmed car needed timing chain tensioner... which was not ready, and did not arrive in time to finish service on the second day. This was a Friday. Then tech had challenges with reassembly on Friday, and car was not ready until almost 5:00PM.

Result: I brought in car on Thursday morning for what was described to me as a single day repair. I picked up car late Monday... after 5 days without the car.

In the future, CLEARLY set customer expectations that parts will need to be ordered and are not always available same day. Also, if a customer describes a specific service to be performed, offer to pre-order the parts if the customer wants to pay for them in advance so they can be on-hand.

I'm happy with what I was charged (and believe BFI made some labor charge accommodations due to my inconvenience) but I would have been much happier if expectations had been set better, and/or parts ordering had been handled better.

4 stars Verified customer

Well done! As advertised!