Reviews

Black Forest Industries

5 stars Verified customer

Very pleased

4 stars Verified customer

Very helpful and knowledgeable staff.

5 stars Verified customer

Staff was very friendly, knowledgeable and answered all of my questions.

5 stars Verified customer

They came highly recommended and I was very pleased. Diagnosed my issue quickly and took care of it.

5 stars Verified customer

They always do great work.

1 stars Verified customer

Work actually performed A

Communications F

Parts Supplier F

Should have known there would be a problem when I called to get an estimate and was told they would call back, and never did. Eventually went ahead, prepaid for parts, after a month "no idea" where one of them was. Claim is that there is NO TRACKING, so things arrive when they arrive (or not). First appointment cancelled because parts had not arrived (was told I'd be worked in immediately when they arrived... NOT!). Calls repeatedly not returned. Only after arriving at second appointment was I told one part still not there, then something defective (after 5 hours), so waited another 2 weeks for a replacement, only to be told (when I arrived for the third appointment) that the other part was STILL not there. Gave up on that and ordered elsewhere, arrived in less than a week, installed it myself in 5 minutes.

5 stars Verified customer

Quick in and out for front lip installation. Reasonable price and friendly staff

2 stars Verified customer

Less than average customer service. The front desk should have someone present who is professional and good with client-customer interaction. My experience was not positive, with no one at the front desk for several minutes, only to be told to come back later. I almost left to a local competitor, Apex Tuning, simply because of poor customer service. Also, I called the front desk earlier and there was no answer. As a business owner myself, I know the value of customer reviews on Google or Yelp. This business needs to should little care for it's customer in my brief interaction. In the future, I will choose a different local competitor, Apex Tuning, due to it's superior customer service, competitive pricing, and overall trust in servicing my VW.

5 stars Verified customer

The team at Black Forest was great. i highly recommend them.

5 stars Verified customer

BFI always does a stellar job when it comes to their offerings, both work done in the shop as well as customer service. Thanks again BFI for a great job!