When I first arrived at BFI, I felt I died and went to heaven. Nothing but great hospitality and customer service. Hopefully I will be back to your shop to get more parts for my GTI. It seems like you guys really enjoy what you do to, maybe someday I will be able to work there lol.
Thanks for the kind words Khalid, we really do love what we do! We live and breath this stuff and thoroughly enjoy upgrading the heck out of VW's just like yours! Enjoy it and we'll see you and your Dad soon!
Should have known there would be a problem when I called to get an estimate and was told they would call back, and never did. Eventually went ahead, prepaid for parts, after a month "no idea" where one of them was. Claim is that there is NO TRACKING, so things arrive when they arrive (or not). First appointment cancelled because parts had not arrived (was told I'd be worked in immediately when they arrived... NOT!). Calls repeatedly not returned. Only after arriving at second appointment was I told one part still not there, then something defective (after 5 hours), so waited another 2 weeks for a replacement, only to be told (when I arrived for the third appointment) that the other part was STILL not there. Gave up on that and ordered elsewhere, arrived in less than a week, installed it myself in 5 minutes.
Less than average customer service. The front desk should have someone present who is professional and good with client-customer interaction. My experience was not positive, with no one at the front desk for several minutes, only to be told to come back later. I almost left to a local competitor, Apex Tuning, simply because of poor customer service. Also, I called the front desk earlier and there was no answer. As a business owner myself, I know the value of customer reviews on Google or Yelp. This business needs to should little care for it's customer in my brief interaction. In the future, I will choose a different local competitor, Apex Tuning, due to it's superior customer service, competitive pricing, and overall trust in servicing my VW.