I use to go there and loved it..this time overall experience not as good as I remember. Went in for 1pm appt. For lightening, 4 hours later I came out with the opposite result, not even close to what i wanted. I could've got a root touch up and haircut, shampoo and style for half the price if that is what I wanted....initially, stylist did do color removal to take out old dye..did a strand test with bleach hoping these steps would lead up to actually 1st bleaching session as I know my hair is really dark and I know more than one session or 2 or even more would follow over time to get it to where I wanted in time. The stylist said it was possible, but it would be up to me but would take at least 8 hours. By this time it was 240pm..and obviously the salon would close in less than her estimated time frame so in reality i had no choice but to say no. This was unfortunate overpriced for leaving with a result not even close to what i went there for in the 1st place. Don't think I'll go back there again. BUT WILL definitely find a new salon for regular service. Guess I came out learning something.salon is good, stylist good too, but if they are not listening to the clients needs than it doesn't matter ...client will leave disappointed. Find a stylist that listens to what the client wants and tries to find a way to figure it out and try.