The facility was very busy when I walled in. An associate told me it would be awhile and it would be better to come back in about 15 minutes....if I wanted to. I left and cheched out the business next door . As I was getting into my car the same associate came to my car and said someone was available to help me if I still had time avaiable. I really appreciated that! ! Once inside, Heather assisted me with understanding my insurance benefits and purchasing a pair of prescription sun glasses and a second pair of prescription lenses for my existing frames. She was wonderful! I had a wonderful first experience at Bling Eyewear.