I had a regular guy there for a long time who did a decent job. Then, out of the blue, I was called and told he was gone. So, I switched to a new stylist, who was good. That lasted twice. Then, after my second haircut with the new guy, I was told he was also leaving and I'd be set up with yet another guy. So, I went with it, but wondered, why the turnover?
He was horrible. I'm not even sure where to start, but I think I'm about to call and ask for a refund and maybe someone to help with a bit of correction. It's one of the worst haircuts I can remember having. There's no way I'm going back to that guy. Maybe not going back to Blossom at all.
I'm sorry to hear about your experience with your last hair cut. I will go ahead and refund the $55 to your credit card on file. We appreciate that you have chosen Blossom for your beauty needs, and have grown to appreciate the skills that our technicians offered as well as the standards of service that Blossom provide.
Blossom fosters personal improvement and growth with both our team members and our customers, and has been fortunate in building a consistent team over the last few years. It is rewarding to see some our team members mature, and sad to see some of them pursuing other aspects of the beauty industry, which is standard in our industry.
Regardless of the changes to individual technicians, Blossom continue to strives to be the vanguard in salon services with our team of salon professionals at the forefront of the industry.
I guarantee you that we take client feedback very seriously and will re-evaluate the technical skill personally with all team members, and specifically with the technician whom performed your previous haircut. I hope to see you in the very near future.
Michelle Cao and the Blossom team.