Eric at Blue Ribbon was really quick to respond to my quote request, and I was even more impressed with his flexible schedule as I was working with a tight deadline. The day of my cleaning, Eric was running ahead of schedule and called to show up early (yes, please!), and was very professional when arrived and was quick to make recommendations to ensure the best possible clean for my carpet without a ton of additional charges on top of my original quote. The carpets look great, and couldn't be happier with the result. Highly recommend Blue Ribbon and look forward to using Eric again!