My hair turned out much darker than I've ever had it, and I think it's because I was left to process for much longer than ever before. It seems my stylist, Tamara, was busy with another customer, or with a special project, I'm not sure which. Even my husband noticed how dark my hair was. When I originally sat down, she asked me if I was liking the way my hair was lighter over the last two times I had it cut/colored, and I replied "yes". It was decided that all I needed was my roots. I don't know what happened.