Ruth, who answers the phone, is extremely knowledgeable about cars, troubleshooting, etc... Every time I've brought my car in she has been right on with what the problem is. And she's not even the mechanic. I was quoted a price for a replacement shock air bag that I agreed on. I got a call back later that day that they found a better priced part and it was significantly less for the same thing. If you want a competent company to work on your car and know you won't be getting anything but good service and fair prices, this is the place!