The nurses that conduct the process are really good. But the receptionist is very rude in her demeanor and its only one because when dealing with her over the phone she was very rude, she has no politeness in her behavior and the way to talk. if she can't make an appointment or if its running busy, she ll lay out her whole schedule to you, very unnecessary. If you ask for a call back, in terms of a day opening for an appointment, she won't call you back. There are a couple of others working there, they are very nice and you can rely on them. One of the receptionist, dark hair, she will get your job done. I called in a couple of times and new she picked up, very smoothly appointments were made, no hassle, behaves professional and does her best to provide customer service. There's a gentlemen working there too, hes really sweet as well. Over all, I am a loyal customer because the job the nurses do is good and very professional.