Overall, the experience was good and I have some suggestions for improvement. We are really happy with our equipment so far; the air feels so much cleaner than our old oil furnace. Additionally, Cody was wonderful in explaining the different equipment options, providing quotes, and answering questions in a very timely manner, especially when we had some electrical issues. He was really helpful at connecting me to the electrician during that time.
My areas of feedback focus on the condition that the job site was left in. The men had to remove some Sheetrock around our electrical panel, and they did not replace any of it, so we were left with an approximately 12” by 48” hole that we had to cover. Additionally, the exterior crawl space access door was torn from its hinges (presumably to get the equipment in/out), but it was not replaced. There was also quite a bit of dirt dig up around the opening in our front yard.
Neither of these items were mentioned to me by the workers, and we were left to find them in subsequent days. I would have appreciated them saying they needed to cause the damage to make the repairs so that we would have known about them, rather than finding them ourselves.
These are things that were left to us to repair, with the biggest one being the outside crawlspace door and dig dirt.