This was my first time ever having wax. The salon was very nice and clean and the front staff was inviting. I'm giving only 3 stars because I feel like the aesthetician could have been more customer service oriented and sympathetic. I had a full Brazilian and while I am no stranger to pain (childbirth, extreme fitness instructor, and recipient of a full tummy tuck) that service inparticualar was BRUTALLY painful. I was verbally expressing my pain with more than a handul of pulls. She offered no breathing techniques or cues to when she was going to pull the strip. I did schedule another wax in 4 weeks with a different aesthetician just to see if the bedside manor is improves.