10 S Crenshaw Ave
Richmond, VA 23221-2732

Mon: 9:00AM - 7:00PM

Tue - Thu: 9:00AM - 8:00PM

Fri: 9:00AM - 6:00PM

Sat: 9:00AM - 4:00PM

Sun: Closed

98.2% would refer friends and family to us

5 stars Customer since 2016

Always a great experience! Thanks!

5 stars Customer since 2011

As always, my experience was excellent. I LOVE going there and I love Summer (employee)

5 stars Customer since 2017

A+++++++++++++. Alex is amazing!!

5 stars Customer since 2017

I love Bombshell! I usually see Kimber for waxing, she does a fantastic job. I have seen others in the past too and they’ve all been amazing, you could see anyone! Appointments are easy to make (I re-book before I leave but you can also do it online at your own convenience too). On top of all that, everyone’s always pretty nice. Love this place, wouldn’t change anything about it!

5 stars Customer since 2017

This was my first time and my stylist Tara in Carytown was Amazing. Happy and fun atmosphere and will definitely return

5 stars Verified customer

Kimber is great and does an excellent job. She always makes me feel super comfortable.

1 stars Verified customer

I'm incredibly unhappy with my second to last experience at Bombshell. The stylist I had seen destroyed my hair, chopping it off and leaving it uneven after I specifically asked her not to cut too much off. As my husband found me crying when I arrived home, he suggested complaining on social media and never going back. Instead, I communicated the issues to the owner in a tactful and confidential manner. Melissa seemed interested in keeping me as a customer and fixing the problem, so I gave them a shot. She sent me to a different stylist at a different location who was very kind, very patient, and did me a huge service by fixing my awful cut and showing me how to style it while it grows out. I felt good about seeing her. When I attempted to reschedule my next appt due to a schedule conflict, I was given the run around by two different people who, upon giving them 5 different days, told me that the stylist wasn't available at all. They didn't offer other days or times; they shut down and waited for me to terminate the call. I finally gave up and asked them to cancel the appt and I didn't bother calling back. The impression I got was that they were not interested in helping me because I had complained to the owner and was receiving the service as a resolution to my issue. I understand work gossip happens, but from a customer perspective, when you hear it or pick up on it when it concerns you (or another customer), it is tremendously humiliating. One of her executives sent the entire email thread to the stylist correcting my cut, and the stylist told me she wanted to hear it from me directly, causing me to cry in front of many people while repeating what occurred. While I appreciated the stylist taking the time to fix the cut, the owner never followed up on the matter and I felt like I had been blackballed due to my complaint. As I perceived that they had no interest in helping a customer who had a justifiable complaint and even gave them another shot when I should have given up a year ago on them, I decided not to return. Walking into Bombshell was no longer comfortable or something I looked forward to, so I took my business elsewhere.

5 stars Customer since 2017

Tripp was great! Love my hair:)

5 stars Verified customer

Kayla was great!! Very professional! Service started on time and I was done in less than an hour. I've already made my next appointment.

5 stars Customer since 2017

Sandra provides the best waxing experience I have ever had. She is incredibly friendly and thorough, I cannot be happier with the results.

Also in Richmond

Dental

Beautiful Smiles By: Dr. Jill Bussey

5 stars 499 reviews

I am a fairly new patient of Dr. Jill Bussey. I am so glad that my orthodontist recommended me to her because she is so pleasant, professional, personal and attentive to my dental needs. I love being able to watch a movie while she is working. Never have I gone to a dentist or any doctor's office and had the comfort of just lying back and relaxing while watching a movie. Her staff are very professional and very nice also.
Read More …

Optometry

Grove Eye Care

5 stars 1166 reviews

Dr. Levy was so incredibly helpful and personable. I came in for my eye exam and ironically also had an infection/stye. He was motivated to provide me relief with removing a possibly infected eyelash, writing me a prescription for a medicated eye cream, as well as lots of home remedy tips...and this was all "free of charge" and I only payed for my regular eye visit copay. Also, when selecting my glasses the team was so nice and understanding that I had a budget to stick to and were not pushy. I was really pleased with the professionalism and the care of the staff at Grove Eye Care. I would highly recommend. Also, the offering of coffee and cookies is a foster A+ in my book! Those small touches really give a competitive edge and make a difference when attracting clients. Lastly, on the board walking in there was an adorable and "welcoming" sign greeting all the clients, including returning patients and new patient names to greet them. It was so sweet and I truly appreciate those small details.
Read More …