I'm incredibly unhappy with my second to last experience at Bombshell. The stylist I had seen destroyed my hair, chopping it off and leaving it uneven after I specifically asked her not to cut too much off. As my husband found me crying when I arrived home, he suggested complaining on social media and never going back. Instead, I communicated the issues to the owner in a tactful and confidential manner. Melissa seemed interested in keeping me as a customer and fixing the problem, so I gave them a shot. She sent me to a different stylist at a different location who was very kind, very patient, and did me a huge service by fixing my awful cut and showing me how to style it while it grows out. I felt good about seeing her. When I attempted to reschedule my next appt due to a schedule conflict, I was given the run around by two different people who, upon giving them 5 different days, told me that the stylist wasn't available at all. They didn't offer other days or times; they shut down and waited for me to terminate the call. I finally gave up and asked them to cancel the appt and I didn't bother calling back. The impression I got was that they were not interested in helping me because I had complained to the owner and was receiving the service as a resolution to my issue. I understand work gossip happens, but from a customer perspective, when you hear it or pick up on it when it concerns you (or another customer), it is tremendously humiliating. One of her executives sent the entire email thread to the stylist correcting my cut, and the stylist told me she wanted to hear it from me directly, causing me to cry in front of many people while repeating what occurred. While I appreciated the stylist taking the time to fix the cut, the owner never followed up on the matter and I felt like I had been blackballed due to my complaint. As I perceived that they had no interest in helping a customer who had a justifiable complaint and even gave them another shot when I should have given up a year ago on them, I decided not to return. Walking into Bombshell was no longer comfortable or something I looked forward to, so I took my business elsewhere.