One word: Phenomenal! From appointment to reception to service and communications, to closeout, this was one of the best experiences I've had servicing my Classic Mini in more than 20 years of ownership. Reasonable pricing, helpful suggestions, and even value-added service elements made my experience even better. I purposefully gave the team a pretty broad service request as I had not had the car serviced in some time, I wanted them to check it out thoroughly. And led by Brian, the technicians did a great job checking everything out--mechanical, electrical, safety, etc. They effectively reported back their findings and then followed up with efficient service while looking out for emergent issues. Underlying this was the care they maintained for my special classic while in-shop. Just phenomenal service, and I'll be back!