Incredibly friendly staff, handlers were kind to Luca and took time (first visit) to tell me about his day in detail which was VERY important since patrons must remain outdoors due to COVID. Luca (dog) was SO HAPPY the rest of the day so I know he had fun. They offer to feed your dog, in their familiar dishes, and ask about other suggestions to ensure you dog is happy. The front desk staff scheduler is knowledgeable, patient, very articulate and versed in the way the (Irvine) center operates. I had a great first experience and bought a 20 session pass.