Emergency visits are never good, but we were very pleased with the care our dog received. Unfortunately, there were unrelated issues that delayed our appointment and made for a lengthy visit, but they were circumstances beyond anyone's control.
Wonderful, patient staff. Doctor very thorough and knowledgeable. Received follow up call next day. Positive experience. Would give 5 stars if not for the extremely long wait before we were seen. (I apparently arrived at shift change.)
Joey was very helpful and accomodating on the phone and let me borrow a cat carrier. The entire staff were wonderful, kind and helpful. I'm so happy you were open when I needed help. I got a call back to see how Lolita was doing. Staff made me feel like they really cared.
Our experience from beginning to end was the best it could be. Dr Emilie Viebranz and her assistant truly have a passion for animals and there care. They gave me all the options, and best and worse case scenarios for our little angel. Unfortunately or little girl was very ill, and we had to make the hardest decision any pet owner has to make. However even through that process the staff was very compassionate and took care of us and our little angel to the best of their abilities. Thank you for being so caring and supportive during this hard time in our life.