I had a cancelled appointment with another salon on Newbury St and was desperate for at least a trim. I walked into Bradley and Diegel, and immediately knew I made the right decision. I was greeted warmly as if I was a long-term client, given a stylish robe, and whisked away to my stylist's chair. Karen listened attentively to what I wanted and even though she made some suggestions, we came to a great compromise of what I wanted and what I realistically could handle (as someone who doesn't even own a brush...seriously). Stephanie then washed my hair and gave me a great head massage and an even more fantastic iced coffee! As Karen snipped away, she explained what she was doing and why and I felt free to give my input or ask any questions as needed. And I walked away with an amazing blow-out that was exactly what I wanted - voluminous but too perfect with a bit of edge. All in all, I rarely remember names but I was so impressed by every single person that I encountered at Bradley and Diegel. And as someone who has been searching high and low for a salon in Boston, I will definitely be back!