Great Lakes Family Dental Group-Warren P.C.

Dental

4 stars 148 reviews

21635 Ryan Road
 Warren, MI 48091

(586) 757-7540

Mon - Wed: 9:00AM - 7:00PM

Thu: 10:00AM - 7:00PM

Fri - Sun: Closed

90.6% would refer friends and family to us

1 stars Customer since 2014

I've had clear braces for over a year. Not one of my teeth has made any noticeable progress. I referred a few ppl who ha ... Read More

5 stars Customer since 2010

Very happy with my smile.. Thanks Bradley

5 stars Customer since 2016

My name is Nasadral Crayton. I went to Dr. Bradley after going to St. Joseph's of Pontiac emergency room at 12.30a.m., t ... Read More

Great Lakes Family Dental Group-Warren P.C. replied:

Thank you so much for your very kind thoughts! We are glad to have you as an addition to our dental family :)

1 stars Customer since 2014

The service Nd products were. Very poor. Partials don't fit and crowns are twice as big as original teeth. Billing is no ... Read More

1 stars Customer since 2014

The service and dental work provided is of poor quality. I have crowns that are twice as large as the original teeth and ... Read More

1 stars Verified customer

Doesn't guarantee his procedures

Great Lakes Family Dental Group-Warren P.C. replied:

We absolutely guarantee our work. As with any warranty there are stipulations, but we stand behind our word and our work. As long as your account is in good standing and your gums and teeth are regularly maintained, your warranty is valid. NO other dental office comes close in terms of warranty or workmanship. If you would like to call our office to discuss your warranty we would be happy to address your concerns.

3 stars Customer since 2015

I had a 4 1/2 hour appointment when all I thought I was there for was a cleaning and

to review what needed to be done. ... Read More

Great Lakes Family Dental Group-Warren P.C. replied:

Michelle, thank so much for your review! Our intent is to have each patient fully understand their treatment and how long to expect to be in the chair once treatment begins. Obviously, different procedures require different lengths of chair time and you had quite a bit of treatment done. If you didn't feel 100% clear, we dropped the ball and we want to make it right. It's great that your husband had a good experience and that's what we expect for all of our patients. We sincerely appreciate your business and would love the opportunity to answer any questions you may have.

5 stars Customer since 2009

Excellent Care.

Great Lakes Family Dental Group-Warren P.C. replied:

Thank you! We appreciate your business!!

5 stars Customer since 2004

I always have nothing but great experiences with Dr Bradley and his staff. You provide exceptional service and a pleasa ... Read More

Great Lakes Family Dental Group-Warren P.C. replied:

Thank you for your kindness and for taking the time to write a review based on your experience! We appreciate your business :)

2 stars Customer since 2014

For the most part the staff members are very friendly, however I would like to speak to someone in charge from time to t ... Read More

Great Lakes Family Dental Group-Warren P.C. replied:

Qua'Shawna thank you so much for taking the time to share your concerns. It is very unfortunate that we have communicated in a way that you are feeling like just a number and not a valued patient of our practice. At your most recent visit every attempt was made to clear things up and give you direct contacts for any questions you may have, Molly or Dana. It is disappointing that the resolution was unclear or not enough. Your account is not something we would ever discuss through this avenue but we have been quite flexible with your payment plan and insurance including additional services that we added to your payment plan in good faith. We no longer offer payment plans outside of Care Credit or Springstone, we are doing so for you as a courtesy. If you have further questions or concerns please contact Molly (insurance) or Dana (billing/scheduling). As for speaking to the person in charge, our goal is to have all of our staff take control and authority so that our patients don't have only one person to look to for support. Thank you again for your review, please call us directly if you have additional concerns.

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