Poor form overall, from discussing cost to expectations of post-surgery recovery. I’m an established client there.
1) I had to ask for the cost because no one had discussed it with me. On the day of surgery, at drop-off, I’m given an itemized quote, only to find out then that a neuter and chipping would cost an estimated $633. I was expecting no more than $300. Foolish of me, okay, but that shows the lack of communication by the vet and staff. My reaction to the cost was embarrassment and awkwardness, and the assistant and front desk associate just stared at me. So I mention that spay / neuters used to cost $60 and that’s when I was corrected and educated that $60 spay / neuters only happen at low-income places. Okay! Thank you for educating me on that! Though still - quite a big jump from $60 to $633. And never mind market values, it’s strictly an income based estimate that I’m paying almost $700 without prior notice. Got it.
2) I was told my pet would come home in a “cute little suit” - okay but they didn’t discuss that my pet would absolutely hate life in this thing. Poor alternative to the e-collar, super tight and almost painful to look at. Also impractical since I was told AFTER surgery that he’d have to wear it and be minimally active for 10-14 days. 10-14 days. No discussion of this recovery time until after surgery. He’s a puppy. We have a second dog who is in her playful prime so-to-speak. Impossible. This is a nightmare considering that we’re also going into Thanksgiving week with our 7 year old home from school for NINE straight days.
3) When I arrived for pre-op drop off, something was wrong with a front desk admin, super upset about something personal, but still returned to the front desk while other admins were there. Everyone was trying to act like nothing was wrong and were ignoring her. Bad vibes, not happy with this experience, and it’s a shame because I thought we had found our forever vet. All had gone pretty well until this. But so many things at once plus an enormous burden both logistically and financially during the holidays. Considering the good things previous to this experience, I may recommend this vet, but -
We can’t come back after all of this. It’s too much, it’s all too much.