I love Dr. Thurm but the red headed receptionist is awful. She doesn't look up when she speaks, she is almost agressive in her delivery. I also had the unfortunate experience of dealing with her on the phone. At times, I could not understand her, she sounds like someone who hates her job. I told her which days I could come in, and she booked me for a day I couldn't....I don't know that I will come back.