Juan is always gracious. Told him I would be there at 2pm, but after my errands my battery died. I was on my way to get a new battery. I had to call roadside assistance to jump me just to get to Brakemasters. Called him to tell him I'd be late. He said no problem. When I did get there he took my car in asap. 20 min. later my car was finished. He even topped off my oil for me!! I love this place.