It was time for a new set of tires so I made my appointment. I got to the store, checked in and went to the waiting area. Good so far!
Then Bruce came and told me they could not get the tires I wanted, and yes, he should have called me. I was ready to leave, but we worked it out and I got new tires that day.
This was my 3rd time in that store and I have been happy each time! Thank you, Bruce!