My son said the woman who worked on his braces was very rough and not very careful. He said she pinched his lip with a tool and twisted it because she wasn't even looking. This is my third child to come for braces with you guys, and my other son said he had issue with the same lady being too rough or not being careful, that she hit his gums with a tool and made him bleed everywhere. I don't know if it's actually the same lady, but they both seemed to be able to describe the same person, and both said she was kind of abrupt and didn't seem too concerned about how they felt. They're teenage boys so I take everything with a grain of salt, but if this is at all consistent with other reports you've gotten about this person, she might need a talking to on her patient interactions. Everyone else we've dealt with has been very professional and friendly. This review is specifically about the couple of negative experiences we've had, though they are definitely the minority, as we've been to this office dozens of times without incident or concern.
Thank you, Anonymous
We appreciate you bringing your concerns to our attention. I would like the opportunity to discuss this situation with you further, as our office takes these types of issues very seriously. Please contact me at your earliest convenience so that I can ensure this is addressed immediately.
-Kathy, Office Manager