This ad for Brewer Eye Associates came at a perfect time. I was going to write a review, regardless. My family and I have been patients at the Montgomery Mall location in North Wales for years. My mother had a recent visit and called to make an inquiry about a test and billing. After four unanswered messages, she gave up. Weeks later, she recieved an email from an address she did not recognize but noticed “Brewer” was part of that address. She nearly replied but thought better of it having just been the victim of an online scam which led to a financial fiasco. She has been leery of online communication, bill paying, and banking since this situation. Mom decided to try contacting the office again. Once more, she called several times, left messages, and FINALLY, more than a week later, received a return call.
The Brewer representative spoke to my mom as if she was a bothersome child. This woman spoke down to mom, talked over her, and did not take into account while my mother is a viable, intelligent lady, she is a senior citizen, the recent target of a fraudulent online transaction, and is not comfortable not receiving invoices and paying her bills through the mail. Times are different but we are creaures of habit. When mom asked the rep to send her an invoice she would gladly pay, she was met with an abrupt, “Fine. What’s your address?”
Are we so automated in our business dealings we forget how to be considerate, tactful, patient, and decent? It seems to be the way of the world anymore to put profit over people and hire anyone to fill a position regardless of their professionalism.
Brewer lost a patient in my mother. They’ve also lost a patient in me and our extended family. Maybe four people won’t make a difference in the grand scheme of things but I believe reviews are the best way to applaud or disparage the behavior of a company and/or its employees. Unfortunately, this time it was the latter.
Do better, Brewer. Train your employees the meaning of respect.