Would rather have 1 person other than the Doctor follow all the cleaning steps to completion. We (the patient develop a rapor, only to have that person leave, followed by another. I understand why you do that (so you can get more patients through the door, which generates more money coming in, but you asked for my opinion, so I gave you my thoughts.
Another thought I have, is you send way too many emails and text messages. 1 reminder a week or so before the appointment, should be adequate for anybody. More than that gets to be annoying.
Dr. Mahoney is a good Dr., so I pay extra for my insurance to be able to see him, but the other stuff could use some work in my opinion.
Have a great day.