Dear Dr. Townsend,
You lost my business back in April when I needed help trying to find an eye doctor to help me manage my glaucoma. Please do NOT have your staff contact me as it was through their actions I am walking away. Especially your bookkeeping department.
My only hope for you and your office is that YOU, not your staff, will be able to help one of your patients in their time of need.
Mrs. Carol Norris