Oh, my goodness -- I LOVE everyone at this place. The women at the front desk are so sweet and friendly, and always have time for my pups. The techs are the nicest people: they shower my dogs with affection (which, I assure you, my dogs absolutely love), and they're really accommodating about my my pups' little "quirks." I've met almost all of the vets by now (two dogs = lot of appointments), and each one is friendly, warm, polite and professional. They do everything they can to put me AND my dogs at ease, and explain everything they're doing, which I really appreciate it. They also listen really well, so they can address my concerns or questions. Coal and Ember love these guys -- and I do, too.