96.1% would refer friends and family to us

3 stars Verified customer

I was disappointed that my car was returned to me with a leaking washer fluid reservoir:

I brought my car for an oil change and based on what I knew my washer fluid reservoir did not have a leak. After I paid and received the key, before driving the car, I noticed it was leaking. I went back in and shared what I saw. The person in charge said, "oh, I know the problem, there is a crack in it." He walked with me out and said "you still can use it, it is a small job." I said, "it is not a matter of small or big, it will get empty overnight." He kept saying, "you still can use it." and then he added, "I even have already ordered it for you."

My question is that if he knew there was a crack in the reservoir and if he had already ordered the part, why he did not say so before giving me the keys? Why he did not put it in the report?

5 stars Customer since 2021

Excellent and friendly service

5 stars Customer since 2022

A totally different car after your suggestions as to tires and what needed attention. All issues are resolved. Steering is "spot on" now. No more rattles and it stops on a dime! Thank You!

5 stars Customer since 2020

A welcoming and friendly team atmosphere!

5 stars Customer since 2019

Everyone here is efficient, professional, and very nice every time I bring my car in. Work is quality and as long as I’m in Mass I’ll never take my car anywhere else for service

5 stars Customer since 2022

Great job with the oil leak, great customer service, would highly recommend,

5 stars Customer since 2021

Check Engine light was on car was running really rough..took it on to Bridgewater Motors an within a few hours car was fixed an running perfect..they do great work here I would recommend them to everyone

5 stars Customer since 2016

Excellent service in every way! Above and beyond!

5 stars Customer since 2022

Exceptional experience at Bridgewater Motor Works. I was kept informed throughout the service process and the work was completed on time. I had several maintenance issues addressed on my 02 MB E320 and their team did an outstanding job diagnosing and completing them. Their fees are reasonable and competitive and I have 100% confidence in their technicians’ abilities. I’ll be a return customer.

Bridgewater Motor Works replied:

Thank you so much for your review Carlton. We're honored that you've chosen us as your mechanic. We promise to always strive to exceed your expectations.

5 stars Verified customer

Super responsive and great attention to detail in servicing my VW.

Bridgewater Motor Works replied:

Thank you so much for your review! We do try very hard to make sure you have the best experience possible in our shop. We're so pleased to hear that we've succeeded! Thank you for giving us the chance to impress you.

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