From the moment you call to make an appointment until Dr. Irwin has completed all work on your teeth, the comfort level is always there. Diane does her best to set up an appointment that is good for you. You never have to wait more than 5 minutes after your appointment time, if that long. When you are in Dr. Irwin's hands, you feel very confident that you will be taken care of with the highest quality of dental care. With Elizabeth assisting Dr. Irwin, you can't help but feel most relaxed. Dr. Irwin is direct, tells it like it is, and answers all your dental questions with ease and confidence. She is quite smart. You can see that as soon as you have any conversation with her outside of her dental knowledge. I couldn't be happier with the excellent care that I have gotten from Dr. Irwin and I can't say enough nice things about her and her staff.