At BRAC you are paying for apple computers, iPads, a Kerig coffee machine in the lobby and free bottled water. You are NOT paying for the of care of your beloved family pet, you are paying for glitz. Style over substance. I repeat, you are not paying for the care because they are about managing an illness verses making them well in favor of higher profits.
They will completely play on your emotions and use the affection you have for your pet as a commodity they can exploit in a series of tests, treatments and other up charges. Meanwhile, your pet will most likely be misdiagnosed with the most expensive illness to treat. Then, after they only get worse under their "care" and you take your animal to another clinic, the vet who actually cares about pets will look at your dog for under two minutes and know exactly what's wrong and begin correct treatment immediately.
This is not hyperbole. The new vet literally walked into the exam room, without even talking to us first and said, "Looks like we have a Cushings dog here..." A simple urine test confirmed what he knew just by looking at our dog for less than 90 seconds. BRAC couldn't figure this out in a year? Makes me wonder if they even really tested his urine and blood.
However, in the end, because they misdiagnosed our dog, I feel on purpose, treatment was too late and our precious dog passed away. I'm not sure saying I hate them is a strong enough of a sentiment.