Your personnel were a pleasure to work with, and all seemed to be well qualified for their positions. It was a pleasure to meet with Dr. Miller and Dr. Brooks. All my questions and concerns were met, and I look forward to working with Brooks Eye Associates over the next few months to have my cataracts removed.
I just have a single constructive criticism: I think that the time I spent waiting for the next associate was excessive. I probably wouldn't have thought too much for just a single associate, especially if it were Dr. Brooks himself. I understand that it is probably very difficult for him to control his time of availability. But there were several long waits that occurred during the time I spent at your place. Maybe my visit occurred on an especially busy afternoon, and it's not always that way. If that's the case, then I understand. If such delays are the normal, then I think you should address them.