8816 Mentor Avenue
Mentor, OH 44060

Mon: 5:30PM - 9:30PM

Tue - Thu: 9:00AM - 9:30PM

Fri: 9:00AM - 5:00PM

Sat: 8:30AM - 5:00PM

Sun: Closed

95.4% would refer friends and family to us

3 stars Verified customer

I’ve been coming to Brown Aveda since I was in high school (approx 20 years now). I used to love going there... but over the years, things have really gone down hill. I feel like the students don’t listen to what you request. I asked for my hair to be shortened all over but the front I only wanted 1 inch taken off. I had professional portraits to be done that day. My hair ended up being the same length, all the way around, when I had a bob that was longer in the front. (Which is what I wanted.) I also paid to get my makeup done... big mistake, I ended up going to Ulta to have one of their specialists fix it for me.

I should have just paid the extra money to go to a salon. My fault. Won’t be doing that anymore. I get there students, but I’m just not getting the same experiences I used to. I will be finding a new place to go... I’m sorry to say.

4 stars Customer since 2006

If you’ve got the extra time, come here. Services take longer than other places because the students are learning and need to get feedback throughout the process- but it’s great because the check all of the minor details. My haircut turned out great!

4 stars Verified customer

Jen did a good job, she never offered a free facial & hand & arm massage but she was quick and did good!

5 stars Customer since 2018

I always go to the mentor location for pedicures. The students are so gentle and detailed oriented. The facilities are always clean and the staff is so nice.

4 stars Verified customer

The girl who did my pedicure was very sweet but seemed a little nervous. When she did my massage she just barely used her fingertips and it one of felt like more of tickling than rubbing. The gel over coat she was using looked like it may have been running low as she was struggling with it, but I couldn’t tell on my nails until after I left and got in the car to see the nails dried clumpy. Again she was very sweet and did ask me the questions that was listed, it just might not have been her day.

3 stars Customer since 2011

this is on the pedi, just ok i could have done what she did at home, I come for a pedi to be pampered, she forgot things, not much of a massage, she was very fast though slow down just a bit. 5 STARS on My haircut, it was GREAT though, very good job and she pampered me, thanks bunches,

2 stars Customer since 1998

I've been going to Aveda for several years so I understand it's a process to have a haircut. But this time it took 4 hours for just a haircut. Unfortunately the stylist was really struggling and I think the educator should have stepped in sooner. She did finish the cut but not until I was there for over 3 hours. I think the educator should have been more aware. Also no one even acknowledge that I was there for 4 hours. Need to improve their interaction with the clients.

Other times I've been there it took 2 hours not 4.

Really disappointed in how the educator handled the situation. The stylist was very unsure of himself. Definitely needed more training before he was on the floor.

5 stars Customer since 2019

Jeanette Zimmerman Colored my hair and gave me a beautiful haircut and Melissa Give me a wonderful manicure I will definitely be back

5 stars Customer since 2012

Great place to ship. Staff is always helpful and professional

5 stars Customer since 2001

Wonderful experience, Jackie was great!