Donna was very polite and professional, I would recommend her service to anyone. But the product did not work very well, by the time I got home my hair was in a shrunken Afro, very frizzy and very tight at the roots. After paying a large amount for the product and service I was given a plastic cap to use as it was raining. Very nice staff. I checked the Cezanne website to see if my hair type may be the issue, but what I read on their site that would cause my hair to go right back to its original state - 1. Treatment was not thoroughly massaged into hair/coverage was not adequate. 2. Over-rinsing. YOU MUST LEAVE RESIDUE IN THE HAIR. 3. Less-than-thorough blow drying. 4. Less-than-thorough flat ironing. Heat setting of 380-410 F flat iron until hair is shiny. Remember that you need enough heat for each hair type and texture to get the silky, shiny, sealed result.