5 stars Anonymous Verified customer

The pt's know their stuff for sure....They're terrific. The exercises that they have me do, I do at home.....it is helping. Thanks

Just one thing that really bothers me...I feel that the staff chit chats about patients in front of other patients....way too much...not professional.

Also, I am never greeted by the person behind the front desk....some acknowledgement would be nice.

Other than that....I am pleased.

5 stars Karen L Customer since 2015

Love BAY STATE PHYSICAL THERAPY... Alison is the best

5 stars Nancy B Customer since 2014

I have received therapy at BSPT in Malden for two different problems. Over the course of my treatments, I was given exercises to do at home between appointments which certainly expedited my improved health. The staff answered all of my questions educating me as to the causes of my pain and how the therapies would provide lasting benefits.

I have recommended BSPT to several friends and will continue to do so.

Thank you everyone!

5 stars Karen L Customer since 2015

I love Alison and Nicole... They are awesome!!!

5 stars Julie Ann S Customer since 2015

Dora is a wonderful PT She has taught me a lot

5 stars Berenice D Customer since 2014

MY PHYSICAL DORA IS THE BEST.

5 stars Robert P Customer since 2015

I think that Bay State is a very professional place to be. They will do whatever it take to help you get better.

5 stars Robert P Customer since 2015

Very knowledgeable and patient.

4 stars Teresa B Customer since 2015

The place is conveniently located and very accessible if you don't drive with lots of parking spots around. The Malden Center train station being the closest to this location and Oak Grove subsequently, my recommendation would be that a map should be provided to those patients that walk from either T Station. That would be great and very helpful.

The place is very loud and youthful, the exercise equipment banging noise was a bit distracting, making hard to hear the therapist nonetheless the initial session was very enjoyable with Dora. Audrey, the receptionist is super professional and VERY clear when she speaks, very detailed with all the information she provides you.

I did not enjoy all the cross chatting over patients between therapists and therapists in training because it was somewhat distracting, but that could be interpreted as personal attention to the patients.

I would definitely recommend the place.